Terms & Conditions

Effective Date: 13/05/2026

These Terms & Conditions apply to all services provided by AJAutoDetailingMobile (“we”, “us”, “our”). By booking a service or paying a deposit, you agree to the following terms.

1. Booking & Deposit Policy

A deposit is required to secure all bookings with AJAutoDetailingMobile. This ensures your appointment time is reserved exclusively and covers scheduling, preparation, and travel associated with mobile detailing services.

1.1 Deposit Requirement

• A 30% deposit of the total quoted service price is required to confirm and secure all bookings.
• The deposit amount is confirmed at the time of booking.
• Bookings are not confirmed until the deposit is received.
• All deposits are deducted from the final invoice total.

1.2 Cancellation Policy

• Cancellations made within 24 hours of the scheduled appointment will result in loss of deposit.
• No-shows will also result in loss of deposit.
• This covers time, travel, and lost booking opportunities.

1.3 Rescheduling Policy

• Rescheduling with more than 24 hours’ notice will transfer the deposit to a new booking date (subject to availability).
• Rescheduling within 24 hours is treated as a cancellation and may result in loss of deposit.

1.4 Weather & External Conditions

• Bookings may be rescheduled due to unsafe or unsuitable weather conditions.
• In such cases, deposits will be transferred to a new agreed booking date and will not be forfeited.

1.5 Access, Late Arrival & Customer Availability

• Customers must ensure the vehicle is accessible at the agreed time and location.
• Failure to provide access or inability to proceed due to customer-related issues may result in loss of deposit.
• Significant lateness may result in rescheduling and/or deposit forfeiture depending on schedule impact.

1.6 Agreement

Payment of the deposit confirms that the customer agrees to this Booking & Deposit Policy.

2. Booking Requirements & Customer Responsibilities

2.1 Vehicle Access & Location

• A correct and accessible address must be provided at booking.
• The vehicle must be available at the agreed time.
• Failure to provide access may result in rescheduling or cancellation.

2.2 Water & Power Supply

• Customers must provide access to water and power if required for the service, unless otherwise agreed.
• If not available and service cannot proceed, the booking may be treated as a cancellation.

2.3 Vehicle Condition

• Vehicles must be in a condition that allows safe access to complete the service.
• Excessive contamination may incur additional charges.

2.4 Personal Belongings

• Customers are responsible for removing all personal items and valuables before service.
• We are not responsible for loss or damage to items left inside the vehicle.

3. Payment Terms

• Full payment is due upon completion of the service unless otherwise agreed.
• Accepted payment methods include cash, bank transfer, or PayID.
• The vehicle is not considered complete until payment is received in full.

4. Satisfaction Policy

• Any concerns must be raised within 24 hours of service completion.
• We will assess issues and may offer corrections where appropriate.
• Refunds are not guaranteed and are reviewed case-by-case.
• Pre-existing damage or wear is not considered workmanship failure.

5. Ceramic Coating Policy

• Ceramic coating is a protective service, not a permanent guarantee against damage.
• Performance depends on maintenance, environment, and usage.
• We are not responsible for:
o Scratches or swirl marks after application
o Water spotting or contamination
o Damage caused by improper care
• Proper aftercare must be followed.

6. Paint Correction Policy

• Paint correction improves appearance by reducing defects such as swirls and light scratches.
• It does not guarantee full removal of all imperfections.
• Results vary depending on paint condition and previous repairs.
• Existing defects may become more visible during correction.

7. Right to Refuse Service

We reserve the right to refuse or stop service if:
• Conditions are unsafe
• The vehicle contains hazardous materials
• Customer behaviour is inappropriate
• The vehicle condition presents unreasonable risk

8. Limitation of Liability

• All services are performed with professional care.
• Liability is limited to the cost of the service provided.
• We are not responsible for indirect or consequential damages.

9. Agreement

By booking or paying a deposit, the customer confirms they:
• Have read and understood these Terms & Conditions
• Agree to the 30% deposit requirement
• Agree to the 24-hour cancellation policy
• Agree to all booking requirements listed above